Returns and Cancellations

These terms form an integral part of the Distance Sales Agreement.

1. Order cancellation

Orders not yet shipped may be cancelled by written notice to cosmo@cosmoelectronic.com, quoting the order number.
If procurement has started, cancellation depends on the supplier's acceptance and any resulting costs (cancellation / restocking fees) may be passed on to the Buyer.
Paid orders that are cancelled are refunded to the original account within 14 days of cancellation being confirmed.

2. Returns

In-stock items that are unused, uninstalled and in intact original packaging and labels may be returned within 14 days of delivery with our prior written approval.
Request a return first by email, stating order number, product code, quantity and reason; ship only after we confirm and provide the return address. Unapproved returns are not accepted.
For returns due to the Buyer's change of mind, return shipping is at the Buyer's cost; for wrong or incomplete shipments caused by us, we cover shipping.
Refunds are made within 14 days of inspection; a deduction may apply for items showing signs of use or damage.

3. Non-returnable items

Made-to-order or configured items (cable length, stroke, connector type, etc.), specially imported items, opened, installed or used items, and items marked "non-returnable" in the order confirmation.

4. Defective, damaged or faulty items

Report packaging damage or shortages in writing within 3 business days, with a delivery note signed in the presence of the courier. Manufacturing faults are covered by the manufacturer's warranty; misuse, incorrect installation or operation outside catalogue limits is excluded. For defective or incorrect shipments we either send the correct item or refund, at our option.

5. Consumers

Where the Buyer is a consumer under Law No. 6502, the statutory 14-day right of withdrawal applies in addition; notify us at the same email address.

6. Contact

cosmo@cosmoelectronic.com · +90 312 502 88 80 · Yıldırım Mah. Kavaklıdere Cad. No: 87/A, 06750 Akyurt / Ankara.